We are so pleased you have requested us to complete services at your property! We wanted to provide you further information to prepare you for your upcoming services:
What to expect:
We scheduled you in a specific time block to complete your services. This time will have been discussed with office manager. Please understand we have implemented a 1-hour window of arrival due to unforeseen issues that can occur on other scheduled jobs. If there is more than an hour window delay, we will reach out to you.
If inclement weather prevents us from completing your cleaning service on your scheduled day, we will reach out to you. Your cleaning service will be moved to the closest available day.
We do not require you to be home at time of services if we do not need to gain access to locked exterior areas. If you are getting a service that requires inside access, we require someone to be available over the age of 18.
Please advise us if there any issue with water pressure or if you run your water source from a well. If the area has low water pressure or volume, other arrangements need to be made to avoid any issues.
Note: If you are getting a house wash, you will receive a basic window cleaning. This is different from windows being done with a purified water-fed pole system. A basic window wash will get debris off windows but you could be left with water spots. If you are looking for a squeaky-clean shine on windows, you will want to get the added window cleaning with purified water-fed pole.
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CHECKLIST FOR DAY OF:
On your day of service Please ensure the following is done:
o Please have a water spigot activated and accessible. Please ensure you tell us if there are any issues with spigots or the water. Water must have a steady pressure of 30 PSI. We cannot connect to a water faucet; it must be a direct line for optimal pressure.
o Please avoid using any water during the cleaning service.
o Please ensure you shut off all outside electrical outlets and fixtures at breaker box prior to arrival if proper waterproofing isn't in place.
o You must remove screens if you are having windows cleaned with our purified water fed pole system. If you have heavy debris between window and screen, please remove or lift screen for better rinsing between windows. (Failure could result in additional charge).
o Please have all pet’s inside before and during cleaning.
o Please clear the work areas of all items and remove all sensitive materials from areas being washed such as flags, doormats, and vehicles.
On the day of service, we will do a walk through on the property to note any pre-existing damage on the required field hand checklist sheet before any work starts. (If you are home at time of service, we will do this with you). If you are unable to sign at time of noted damage, the company will note the absence on the field hand check list sheet and take photos of noted damage. We will notify client of any damage along with supporting documentation. A final walk through will occur after services are complete.
PAYMENT:
Payment is due upon completion of work unless other arrangements were made between the client and company. We take check, cash, credit, Venmo, PayPal or CashApp. If you plan to pay onsite with cash or check, please ensure proper payment amount quoted for services in hand. You can also make payment by credit card or via online payment link sent with an invoice. We do charge a 3% convenience fee for credit card payment through our credit card processor. If you are unsure of your total due, please contact us right away to avoid payment issues. Please check out our terms and conditions page for more information
Thank you again for your business!